Q: Where can I buy Pura-Flo Products?
A: Products are available through authorized dealers and online purchasing will be available soon.

Q: Do you offer installation:
A: Installation is provided by authorized dealers only and availability varies by region.

Q: Where are your products available?
A: Pura-Flo products are designed for hard water regions in the Western United States.

Q: How does the Pura-Flo descalePLUS system work?
A: The descalePLUS system conditions water using a physical water treatment process that reduces scale buildup inside plumbing fixtures, appliances, and water heaters. It helps prevent hard mineral deposits without adding salt or chemicals to the water.

Q: Is the Pura-Flo descalePLUS system a water softener?
A: No. The descalePLUS system is a water conditioning system, not a salt-based water softener. It does not remove calcium or magnesium from the water. Instead, it helps reduce scale formation without producing wastewater or requiring regeneration cycles.

Q: Does the Pura-Flo descalePLUS system require electricity?
A: No. Pura-Flo descalePLUS systems operate without electricity, timers, or electronic controls, making them simple and reliable.

Q: Does the Pura-Flo descalePLUS system require maintenance?
A: Maintenance requirements are minimal. Unlike traditional softeners, Pura-Flo descalePLUS systems do not require salt, backwashing, or frequent servicing. Periodic inspection by an authorized dealer is recommended.

Q: Where should the system be installed?
A: The system is typically installed at the main water line entering the home, often in the garage, utility room, or exterior wall location, so that all fixtures and appliances receive conditioned water.

Q: Is Pura-Flo descalePLUS compatible with tankless water heaters?
A: Yes. Pura-Flo descalePLUS systems are commonly installed to help protect both traditional and tankless water heaters from scale buildup.