Warranty & Product Support
Effective Date: 3/7/2026
Pura-Flo WaterSource, Inc. is committed to providing reliable water treatment products designed to improve water quality and protect plumbing systems. This Warranty & Product Support Policy outlines the warranty coverage provided for Pura-Flo WaterSource, Inc. products.
Limited Product Warranty
Pura-Flo WaterSource, Inc. products are covered by a limited manufacturer warranty against defects in materials and workmanship under normal residential use.
Unless otherwise specified, the standard warranty period is:
5 years from the date of purchase
This warranty applies only to the original purchaser and is non-transferable unless otherwise stated.
What the Warranty Covers
This warranty covers:
- Manufacturer defects in materials
- Manufacturer defects in workmanship
- Product failure due to normal residential use
If a product is determined to be defective during the warranty period, Pura-Flo WaterSource, Inc. may, at its discretion:
- Repair the product
- Replace the defective component
- Replace the product with a comparable model
What the Warranty Does Not Cover
This warranty does not cover damages or failures resulting from:
- Improper installation
- Installation by unlicensed or unqualified personnel
- Misuse, abuse, or neglect
- Freezing conditions
- Improper maintenance
- Water chemistry conditions outside recommended parameters
- Acts of nature (flood, fire, earthquake, etc.)
- Unauthorized modifications or repairs
Normal wear and consumable components (such as filters or cartridges) are not covered unless otherwise stated.
Installation Requirements
Certain Pura-Flo WaterSource, Inc. products must be installed according to manufacturer specifications and local plumbing codes.
Improper installation may void warranty coverage.
Professional installation by a licensed plumbing contractor is strongly recommended.
Warranty Claims
To submit a warranty claim, please contact us with the following information:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Photos of the product and installation (if applicable)
Warranty claims may be submitted by contacting:
Email: info@puraflowater.com
Warranty Evaluation
Once a warranty claim is received, our support team may request additional information to evaluate the claim.
If a product is determined to be defective under warranty, we will provide instructions for repair or replacement.
Shipping for Warranty Claims
Customers may be responsible for shipping costs associated with returning products for warranty evaluation unless otherwise stated.
Replacement parts or products will be shipped once warranty eligibility is confirmed.
Limitation of Liability
Pura-Flo WaterSource, Inc. shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the product.
Warranty coverage is limited to repair or replacement of the defective product as described above.
Product Support
For technical assistance, installation guidance, or troubleshooting support, please contact our product support team.
We are happy to assist with:
- Product information
- Installation questions
- Maintenance recommendations
- Warranty inquiries
Contact Information
Pura-Flo WaterSource, Inc.
https://puraflowater.com
Phone: +1 (760) 783-5552
Email: info@puraflowater.com